Zaptec Pro

The Zaptec app can show active error codes for the charging station. A red field will appear in the app when these codes are present, providing details about the detected issue.

When connected to the charging station via the Zaptec app, a red field will be displayed, indicating that the charger has one or more active error codes. This field can be clicked for detailed information about the specific issue.

The charging station is communicating with your electric vehicle, but charging has not yet started. This often indicates a setting in the vehicle preventing an immediate charge.

A blue light means the charging station and vehicle are communicating, or charging is in progress. If the blue light is on but charging is not active, the vehicle's settings might need adjustment.

The charging station displays a continuous blue light, signifying that it is connected to the vehicle, but the charging process has not initiated. This usually indicates a vehicle setting or a connection issue.

You are unable to create new installations within the Zaptec Portal. This indicates that your user account currently lacks the necessary authorization to perform this action.

The vehicle is connected to the charging station, and the station might show a green or blue light (indicating communication), but charging does not initiate, or the status indicator is steadily red, indicating a fault.

The charging station's status indicator is flashing red, signifying that the authentication process has failed. This typically occurs when attempting to start a charge using an RFID tag or charging card.

The charging station is ready for use. If charging isn't starting, the issue might be with the cable connection to the vehicle or the vehicle's own charging settings.

The green light indicates the charger is ready to charge, charging is complete, or authentication was successful. If charging isn't starting despite a green light, there might be an issue with the cable connection or vehicle settings.

The charging station shows a continuous green light, indicating it is ready to charge, but the vehicle is not commencing the charging process. This suggests an issue with the cable connection or vehicle settings.

The charging station's status indicator is off, meaning it has not been activated in the Zaptec Portal, is not receiving power from the circuit, has an incorrect connection, or a product fault.

The Zaptec App or Portal reports that the charging station is not online, meaning it cannot establish a connection to the internet via 4G, PLC (Power Line Communication), or WiFi.

You do not have the necessary authorization as an installation technician or service partner to create new installations within the Zaptec Portal.

You are unable to access your Zaptec Portal account, likely due to an incorrect or forgotten password or user ID.

You are experiencing issues logging in to the Zaptec Portal, which could be due to an incorrect password or account credentials.

The charging station is currently performing a firmware update. This is a normal process and can take a few minutes for the internal software to be refreshed.

A purple light means the charging station's firmware is currently being updated. This process may occur during charging. Do not disconnect power during an update.

The charging station's status indicator illuminates a solid purple, indicating that its firmware is currently being updated. This is a normal process and may take a few minutes.

The charging station indicates that user authentication has failed. This means your RFID tag, charging card, or user profile is not recognized or lacks the necessary access to charge.

A flashing red light indicates that authentication has failed. This usually means the RFID tag or charging card is not linked to your user profile, or your user profile lacks access to the charger.

The charging station's status indicator is flashing red, which means the authentication attempt for charging has failed. This could be due to issues with the RFID tag or user access permissions.

The charging station's status indicator is a steady red light, which suggests a charging fault related to the charging cable or the vehicle, or potentially an internal fuse issue within the station.

The charging station displays a steady red light, indicating a charging fault with the cable or vehicle, or a more serious internal issue with the station itself.

A steady red light can indicate a charging fault, such as a problem with the cable or vehicle, or another authentication failure. It could also point to a deeper electrical issue within the installation.

The charging station is unable to establish an internet connection, preventing it from communicating with the Zaptec Portal or app. This can be caused by various network issues depending on whether it uses 4G, PLC, or WiFi.

The charging station's status indicator shows a steady red light, which can indicate a charging fault with the cable or vehicle, or a persistent authentication failure. It might also point to a tripped fuse or circuit breaker within the system.