No Light – Charging station not active or no power

What does No Light mean?

The charging station's status indicator is off, meaning it has not been activated in the Zaptec Portal, is not receiving power from the circuit, has an incorrect connection, or a product fault.

• Charging station not activated in Zaptec Portal
• No power from the power circuit
• Incorrect connection to the power supply
• Product fault within the charging station

Click steps to track your progress.

1. 1

   Check the upstream circuit breaker in the distribution cabinet to ensure power is supplied.

2. 2

   Verify that the charging station has been activated correctly in the Zaptec Portal.

3. 3

   Ensure all electrical connections to the charging station are correct and secure.

4. 4

   If the issue persists, contact Zaptec user support, noting the serial number of the charging station.