Charging does not start – Vehicle or access issue

What does Charging not starting mean?

The vehicle is connected to the charging station, and the station might show a green or blue light (indicating communication), but charging does not initiate, or the status indicator is steadily red, indicating a fault.

• User profile lacks proper access rights to charge on this station
• Charging cable not correctly inserted into the station or vehicle
• Vehicle not configured to start charging immediately
• Charging fault on the charging cable or the vehicle itself

Click steps to track your progress.

1. 1

   Check that your user profile has the correct access permissions to charge on this specific charging station through the Zaptec app or Portal.

2. 2

   Ensure the charging cable is fully and correctly inserted into both the charging station and the vehicle.

3. 3

   Verify that the vehicle's settings are configured to begin charging immediately, if applicable.

4. 4

   If the status indicator illuminates solid red, disconnect the charging cable; if it turns green, reconnect. If it turns red again, try a different charging cable or vehicle.

5. 5

   If charging still does not start and the indicator is solid red, check the fuses in the charging station as described in the manual. If problem persists, contact user support.