Flashing Red LED - Authentication failed

What does Flashing Red LED mean?

The charging station's status indicator is flashing red, signifying that the authentication process has failed. This typically occurs when attempting to start a charge using an RFID tag or charging card.

• RFID tag or charging card is not connected to your user profile
• Your user profile does not have access to charge on the specific charging station or installation in the Zaptec Portal

Click steps to track your progress.

1. 1

   Ensure your RFID tag or charging card is correctly linked to your user profile within the Zaptec Portal.

2. 2

   Log into the Zaptec Portal and verify that your user profile has been granted access to charge on this specific charging station or installation.

3. 3

   Re-attempt authentication by holding your charging pass to the RFID zone on the charger.