Zaptec App displays a red field with active error codes

What does App Error Field mean?

When connected to the charging station via the Zaptec app, a red field will be displayed, indicating that the charger has one or more active error codes. This field can be clicked for detailed information about the specific issue.

• Various internal issues or operational faults within the charging station
• Communication problems between the charger and the app
• Hardware malfunction or component failure

Click steps to track your progress.

1. 1

   Log in to the Zaptec app and click on the cog icon in the top right corner of the home page.

2. 2

   Select the specific charging station you want to view error codes for.

3. 3

   Click on the red field that indicates active error codes to display detailed information.

4. 4

   Follow any specific troubleshooting steps provided for the detailed error code within the app.

5. 5

   If no specific steps are provided or the issue persists, try power cycling the charging station.