Zaptec Go

Your Zaptec Go charger is unable to establish an internet connection via its 4G LTE-M module. This can affect smart features, remote control, and data logging.

The display shows 'Authentication denied', indicating that the RFID key or app authentication attempt was unsuccessful. This means you do not have permission to use the charging station with the provided credentials.

The charging station is currently installing new software (firmware). This process usually takes a few minutes to complete.

The charging cable is designed to remain locked in the Zaptec Go 2 until the charging session is fully completed or has been specifically stopped by the vehicle. This is a safety feature.

The electric vehicle charging session is not initiating. The cause can be identified by observing the charger's status indicator light.

The Zaptec Go charger is delivering a slower-than-expected charging speed. This can be due to various limiting factors in the electrical system or charger configuration.

The charging station is powered on and ready to charge, but a vehicle is not yet connected or fully detected.

The charging station is actively delivering electrical power to your connected electric vehicle. This indicates normal operation.

The charging station displays a continuous green light when it is powered on, available, and waiting for an electric vehicle to be connected. It is ready to begin a charging session.

The display shows 'Major error,' indicating a significant problem with the charging station that requires immediate attention. Normal operation is likely disrupted or impossible due to this critical issue.

The display shows characters 'MID' in the authentication area and an error code starting with 'E' (e.g., E00018C) in red. This indicates a specific error within the charger's MID (Measuring Instruments Directive) module, which is responsible for energy measurement.

The display shows 'Minor error,' which indicates a non-critical issue with the charging station. While it might still operate, it could be experiencing a slight malfunction that should be noted.

The status light on your Zaptec Go charger is off, indicating it is not receiving power. This means the charger cannot operate.

The status light is off because the charging station is currently updating its internal software. This process typically takes only a few minutes to complete.

If the Zaptec Go 2 displays no status light at all, it could indicate that the unit is not receiving power. This prevents the charger from functioning or showing any status.

The Zaptec Go charger is newly installed and waiting to be configured by an authorised professional.

The charging station has no power, is unresponsive, or has detected an error that prevents any light from showing.

The charging station is waiting for you to authenticate before it can start charging, or it has been reserved for a different user.

A solid orange light indicates that your Zaptec Go charger is powered on but has not yet been configured for use. This is a normal state during initial setup.

An orange status light means the charging station is waiting for you to authenticate, or it is currently reserved. You need to identify yourself to start a charging session.

The status light pulses blue to indicate that your electric vehicle is actively receiving power from the charging station. This confirms a successful charging session is in progress.

The charging station is waiting for you to authenticate before it can start charging, or it has been reserved for a different user.

A solid purple light indicates that the Zaptec Go charger is currently updating its internal software (firmware). This is a normal process and will take a few minutes to complete.

The charging station displays a purple light when it is ready to be set up by a certified installer. It needs initial configuration before it can be used for charging.

The charging station has detected an internal error or fault, preventing it from operating normally.

A solid red light indicates that the Zaptec Go charger has detected an error. This prevents the charger from operating safely and requires attention.

A solid red light indicates that the charging station has detected an internal error. This prevents the charger from operating normally and requires attention.

The display shows 'RFID authentication required', meaning the charging station is set to private access and requires a registered RFID key or the Zaptec app to start charging.

The charging station is in a low-power standby mode, or the connected vehicle has finished its charging session.

A white status light indicates that the charging station is either in standby mode, ready for use, or the charging session has been completed. The car is no longer drawing power.

The Zaptec Go charger cannot establish a connection to your local Wi-Fi network. This can prevent app control and smart charging features.

The charging station is waiting for a pre-set schedule to begin charging, is operating in Eco Mode, or is awaiting a command from a third-party service.

A solid yellow light indicates that the Zaptec Go charger is waiting for authorization to begin charging. This usually means a user needs to authenticate to start the session.

A yellow light indicates that charging is currently paused. This could be due to an active charging schedule, Eco Mode settings, or awaiting a response from an external system.