Charging cable cannot be removed from Zaptec Go 2

What does Cable stuck mean?

The charging cable is designed to remain locked in the Zaptec Go 2 until the charging session is fully completed or has been specifically stopped by the vehicle. This is a safety feature.

• Charging session is still active
• Vehicle has not signaled charging completion
• Cable lock mechanism is active

Click steps to track your progress.

1. 1

   Ensure the charging session has finished or is stopped via the Zaptec app.

2. 2

   Check your vehicle's dashboard or app to confirm that charging has concluded.

3. 3

   If the cable remains stuck, try pausing and restarting the charging session via the app, then stopping it again.

4. 4

   If the issue persists, contact Zaptec Support.