Display: Authentication denied

What does Auth denied mean?

The display shows 'Authentication denied', indicating that the RFID key or app authentication attempt was unsuccessful. This means you do not have permission to use the charging station with the provided credentials.

• RFID key not registered or invalid
• App user not granted access to the specific charger
• Temporary communication issue with the authentication server

Click steps to track your progress.

1. 1

   Verify that your Zaptec app account is correctly set up and has access to the charger.

2. 2

   Ensure the RFID key you are using is registered with the Zaptec app and linked to your account.

3. 3

   Try re-authenticating with the app or by tapping your RFID key again.

4. 4

   If issues persist, contact the charging station owner or Zaptec Support.