Charging does not start

What does Charging not starting mean?

The electric vehicle charging session is not initiating. The cause can be identified by observing the charger's status indicator light.

• The status indicator is yellow, indicating it's waiting for authorization to charge.
• Authorization is not enabled or performed via the Zaptec App or RFID.
• The status indicator is green, but the charger has an incorrect current allocation in the Zaptec Portal.
• Vehicle not properly connected or recognized.

Click steps to track your progress.

1. 1

   If the status indicator is yellow, check your Zaptec App settings to ensure authorization is enabled, or use your RFID tag to authorize.

2. 2

   If the status indicator is green, log into the Zaptec Portal or Zaptec App and verify that the correct charging current is allocated to the charger.

3. 3

   Ensure the charging cable is securely connected to both the charger and your vehicle.

4. 4

   Check if your vehicle's charging port or settings are preventing the start of charging.

5. 5

   Restart the charger by cycling its dedicated circuit breaker to reset its state.