Schneider Electric Schneider Charge New EVlink Clipsal
36 fault codes documented
Algorithm unavailable in Live tab - Device is offline or technical issue
The Wiser Home app displays 'Algorithm is currently unavailable' in the Live tab, indicating the charging station is offline or experiencing a technical problem.
Blinking blue LED - Charge suspended by app or low power
The charging session has been paused. This could be due to a command from the smart charging application or because there isn't enough power available in your home's electrical supply.
Blinking green LED - Firmware upgrade in progress
The charging station is currently updating its internal software. Please wait for the process to complete automatically.
Breathing blue LED - Charging in progress
The charging station is actively supplying power to the electric vehicle. The charging session has started.
Breathing green LED - Wi-Fi access point activated for commissioning
The charging station is creating a temporary Wi-Fi network. This is used for initial setup or when connecting to the eSetup or Wiser Home application.
Breathing orange LED - Not connected to smart charging app
The charging station is configured for smart charging but is currently not connected to the application or the internet. Charging may be limited or unavailable.
Charging station LED breathing orange - Wi-Fi connection issue
The charging station's LED is breathing orange, indicating it's not connected to the smart charging application, likely due to a Wi-Fi connectivity problem.
Charging station LED illuminated red - General error or fault
The charging station's LED is solid red, indicating a stop or error condition. Follow the restart procedure to attempt to clear the error.
Charging station LED off - No power or damaged unit
The charging station's LED is completely off, meaning it is not receiving power. This could be due to a power supply issue, a tripped breaker, or a fault within the unit.
Connect to smart charging app unsuccessfully - Incorrect Serial Number (CPID)
The charging station cannot be connected to a smart charging application because the wrong identification number was entered when prompted for the Serial Number.
Connector not charging, blinking blue LED - Scheduled charge or anti-tripping module active
The charging station's LED is blinking blue, but the vehicle is not charging. This indicates that the charging session may be prevented by a scheduled charging time in the app or that the anti-tripping module is limiting power.
Connector not charging, solid blue LED - Vehicle preventing charge or battery full
The charging station's LED is solid blue, but the vehicle is not charging. This usually means the electric vehicle itself is preventing charging, often because its battery is full or due to its own internal settings.
Connector not charging, solid green LED - Issue with connection or charging sequence
The charging station's LED is solid green, but the electric vehicle is not charging after the connector is plugged in. This suggests a problem with the physical connection or the initiation of the charging sequence.
Front LED pulses amber - Not connected to the internet
The front LED slowly pulses amber, indicating that the Schneider Charge is not currently connected to the internet. Remote features and smart charging may be unavailable.
Front LED turns to solid green after restart - Successfully connected for remote operation
After restarting, the front LED turns solid green. This confirms that the Schneider Charge has successfully reconnected to the internet and is ready for remote operation.
LED off - No power supply
The charging station's indicator lights are off, indicating there is no power reaching the device. This could be due to a power supply issue or a tripped circuit breaker.
Main incomer circuit breaker tripped - Load management conflict
The main circuit breaker for the property has tripped, likely due to the charging station drawing too much power, especially when combined with other loads. An anti-tripping module can help manage this.
PIN code lost - Installer commissioning PIN reset
The PIN code required for installer commissioning has been lost. A new PIN can be created using the Wiser Home application.
QR code sticker lost - Wi-Fi access point password recovery
The QR code sticker containing the Wi-Fi access point password needed for configuration has been lost. This password is required to connect the eSetup application.
Side LED OFF - Push button not activated / Power off
The side indicator light is off. This means the push button is not activated, likely because the charging station is powered off or in a state where the button is disabled.
Side LED blinking Blue - Pairing mode with anti-tripping module
The side indicator light is blinking blue, indicating that the charging station is in pairing mode to connect with an anti-tripping module (load management system).
Side LED blinking Blue / EVA2HPC3 LEDs green - Pairing mode initiated
The side LED blinks blue, and on EVA2HPC3 modules, the System LED blinks green while the Communication LED turns solid green. This indicates that the charging station and the anti-tripping module are in pairing mode.
Side LED blinking Blue / EVAxHPC1 LEDs solid green - Pairing mode initiated
The side LED blinks blue, and on EVAxHPC1 modules, the Peak and Run LEDs turn solid green. This indicates that the charging station and the anti-tripping module are in pairing mode.
Side LED blinking Green - Wi-Fi access point activated for commissioning
The side indicator light is blinking green, confirming that the charging station's Wi-Fi access point has been successfully activated for configuration or pairing.
Side LED blinking Red - Anti-tripping module communication lost
The side indicator light is blinking red, signifying a loss of communication between the charging station and the anti-tripping module. This is specific to the TIC communication protocol in France.
Side LED blue blinks, then solid green - Successful pairing with anti-tripping module
The side LED blinks blue during pairing and then turns solid green, indicating a successful connection with the anti-tripping module.
Side LED off, then power on - Side button not active
The side LED indicator is off, preventing the push button functionality. Power cycling the unit should reactivate it.
Side LED solid green - Ready to activate Wi-Fi
The side indicator light shows solid green, meaning the charging station is ready for Wi-Fi access point activation, typically for commissioning or pairing.
Side LED solid green, then power off - Issue during commissioning or setup
The side LED turns solid green, but then the charging station powers off. This can happen during setup if there's an issue with the process or power.
Side LED turn solid green after pairing - Successful pairing with anti-tripping module
After the pairing process, the side LED on the Schneider Charge turns solid green. This signifies a successful connection with the anti-tripping module.
Solid orange LED - Locked
The charging station is locked and cannot initiate a charging session. This could be due to a specific lock-out feature or an internal state.
Solid red LED - Stop/Error
A fault or error has occurred, and the charging station has stopped operating. Refer to the troubleshooting section for more details on specific error codes or messages.
Solid blue LED - Charge suspended by vehicle or battery full
The electric vehicle has stopped the charging session. This usually happens when the vehicle's battery is fully charged or if the vehicle itself has requested to stop charging.
Solid green LED - Ready to charge
The charging station is ready and waiting to start a charging session. This is the normal status when the charger is not actively charging.
White light flashing then power off - Serious power supply overvoltage
The charging station flashed white then powered off, indicating a serious overvoltage condition (over 300V between phase and neutral). This is a safety shutdown.
White light flashing then power off - Power supply overvoltage
The charging station detected a dangerously high voltage (over 300V) on the power line. This is a safety measure to protect the unit.