Connect to smart charging app unsuccessfully - Incorrect Serial Number (CPID)

What does Connect to smart charging app unsuccessfully mean?

The charging station cannot be connected to a smart charging application because the wrong identification number was entered when prompted for the Serial Number.

• The Charger Point Identification number (CPID) was entered incorrectly.
• The wrong number was copied from the charging station.
• The app is requesting the CPID instead of the main Serial Number.

Click steps to track your progress.

1. 1

   Locate the Charger Point Identification number (CPID) on the side of the charging station.

2. 2

   Carefully enter this CPID into the smart charging application when prompted for the Serial Number.

3. 3

   Ensure you are entering the correct identifier; check for any adjacent numbers or labels.

4. 4

   If you continue to have issues, try restarting the charging station and the app, then attempt the connection again.