SMS Alarm: Out of Sequence on Guard Tour

What does Out of Sequence mean?

The Maxxess eFusion system generates an alarm in the Alarm Log Window when a guard tour detects that a tour point was visited out of its defined sequence. This indicates the guard did not follow the specified path for the patrol.

• Guard visited tour points in an order different from the defined sequence.
• Incorrect guard tour sequence configured in the SMS software.
• Malfunctioning card reader at a tour point that failed to register a scan, leading to a perceived sequence break.
• Human error by the guard not adhering to the established patrol route.

Click steps to track your progress.

1. 1

   Review the defined guard tour sequence in the SMS software to ensure it matches the intended patrol route.

2. 2

   Verify the card reader at the specific tour point is functioning correctly by testing it with a known good credential.

3. 3

   Check the network connectivity between the reader and the SMS server to rule out communication issues.

4. 4

   Consult the guard tour history reports within the SMS system to identify patterns or specific problematic tour points.

5. 5

   Provide additional training or clear instructions to security personnel regarding the correct tour sequence.