Defective image quality — Scanned images are blurred or poor

What does Defective image Quality mean?

Scanned images are appearing blurred, distorted, or with other quality issues. This can be caused by problems with the original document placement or internal scanner calibration.

• Incorrect shading profile calibration
• Gap between the original document and the scanner glass
• Dust or smudges on the scanner glass

Click steps to track your progress.

1. 1

   Ensure the original document is laid completely flat and positioned correctly on the scanner glass, with no gaps or wrinkles.

2. 2

   Clean the scanner glass and the underside of the scanner lid with a soft, lint-free cloth and glass cleaner (spray onto cloth first).

3. 3

   If possible, perform a 'shading profile' calibration in the printer's utility software or control panel (refer to your specific model's advanced settings).

4. 4

   Try scanning a different document to see if the problem persists.