Carrier · Air Conditioners & Heat Pumps
The system initiated a defrost cycle but could not reach the target coil temperature within the maximum allowed time. This suggests heavy icing or a sensor issue.
Click steps to track your progress.
Check the outdoor coil for excessive ice buildup and allow it to naturally melt or carefully clear it if safe to do so.
Ensure the outdoor coil thermistor (OCT) sensor is securely attached to its location.
Verify that the outdoor unit is not exposed to unusually strong winds that could interfere with the defrost cycle.
If the problem continues, a professional should inspect the OCT sensor and the defrost system components.