Carrier · Air Conditioners & Heat Pumps
The Bluetooth module fails to send periodic status messages to the PCM (control board) for 2 consecutive minutes after unit power-up. This means the service app will not be able to connect to the unit. The fault clears when a single good message is received.
Click steps to track your progress.
Inspect the wire harness between the PCM and the Bluetooth module.
Ensure both ends of the harness are fully seated on the board header.
Check for any visible wire damage on the harness and repair if necessary.
If there is no green or red LED on the Bluetooth module, check for 18-30 VAC between pins 1 and 3 at the Bluetooth module connector end of the harness (technician step).
If voltage is present and the code is active, replace the Bluetooth module.