Wilo VeroLine and VeroTwin Pumps

45 fault codes documented

3 red flashes

3 red flashes — Communication error

Three consecutive red flashes of the LED typically indicate a communication error between system components.

6.0.0.0 flashes

6.0.0.0 flashes — Ready to acknowledge error

The menu number <6.0.0.0> flashes on the display, indicating the system is ready to acknowledge an error after a waiting period.

6.0.0.0 steady

6.0.0.0 steady — Error acknowledgement countdown active

The menu number <6.0.0.0> is displayed steadily, showing the remaining time before the error can be acknowledged. The motor remains off.

Amber blink

Amber blink — Standby or waiting status

An amber blinking light usually signifies that the device is in a standby mode, waiting for input, or processing a command.

E000

E000 — General error displayed

An unspecified error has occurred. The display shows 'E' and a three-digit error code. The error page is shown instead of the normal status page.

E004

E004 — Undervoltage detected

The voltage supplied to the pump is lower than the acceptable operating range. This can affect pump performance and longevity.

E005

E005 — Overvoltage detected

The voltage supplied to the pump is higher than the specified operating range. Excessive voltage can damage the pump's electronics.

E006

E006 — 2-phase operation detected

The pump is operating with only two phases of power instead of the required three (or expected two for single-phase units), indicating a missing phase.

E007

Warning E007 — Generator operation (flow driving pump)

This is a warning that the flow of fluid is actually turning the pump impeller, causing it to act like a generator and feed power back into the mains. Prolonged operation in this state can damage the electronic module.

E010

E010 — Blocking detected (Shaft mechanically blocked)

The pump shaft is mechanically blocked, preventing it from rotating freely. The pump will shut down if the blockage isn't cleared within 10 seconds.

E020

E020 — Excess winding temperature (Motor overloaded)

The motor windings are overheating, likely due to the motor being overloaded. The pump will stop to cool down.

E021

Error E021 — Pump requires more power than permitted (Motor overload)

This error means the pump is drawing too much electrical power, which could damage the motor or electronics. The system automatically shuts off the pump to protect itself if this condition lasts for over a minute. This is not an error in the electronic module itself.

E023

E023 — Short circuit or earth leakage

A short circuit or earth leakage fault has been detected, indicating a potential defect in the motor or electronic module.

E025

E025 — Display shows E.025 error

The display shows 'E' followed by '025'. This indicates a specific error condition that requires acknowledgement.

E026

E026 — WSK or PTC interrupted

The connection to the WSK (Winter Service Kit) or PTC (Positive Temperature Coefficient) sensor has been interrupted, usually indicating a motor fault.

E030

E030 — Excess electronic module temperature

The electronic module is overheating due to restricted airflow to its heat sink.

E031

E031 — Excess hybrid/power section temperature

The temperature in the hybrid or power section of the electronic module is too high.

E032

E032 — Intermediate circuit undervoltage

The voltage within the pump's intermediate circuit is too low, often due to fluctuations in the mains power supply.

E033

E033 — Intermediate circuit overvoltage

The voltage within the pump's intermediate circuit is too high, likely caused by fluctuations in the mains power supply.

E035

E035 — Double pump communication error

This error occurs during the initial setup of a Y-pipe installation. Both pumps will run at emergency operation speed.

E050

E050 — BMS communication time-out

Communication between the pump and the Building Management System (BMS) has been interrupted or has taken too long.

E051

E051 — Impermissible DP/MP combination

An incompatible combination of pumps has been detected in a dual pump (DP) or multi-pump (MP) system.

E052

E052 — DP/MP communications time-out

Communication between pump units in a dual (DP) or multi-pump (MP) system has failed or is defective.

E052 when communication interrupted

E052 when communication interrupted — Dual pump communication failure

In a dual pump system, if communication between the two pumps is lost, both displays will show the E052 error code. The pumps will operate independently in emergency mode.

E070

Error E070 — Internal communication error or EMC interference

This error indicates a problem with internal communication or interference from external signals (EMC). If additional control lines are connected, they might be causing interference that disrupts communication.

E071

E071 — EEPROM error

An error related to the EEPROM, which stores configuration data. This indicates an internal electronics issue.

E072

E072 — Power section/frequency converter error

This error points to a fault within the power section or frequency converter of the electronic module.

E073

E073 — Impermissible electronic module number

The electronic module number is not recognized or is incorrect, indicating an internal electronics issue.

E075

E075 — Charging relay defective

The charging relay within the electronic module has failed.

E076

E076 — Internal transformer defective

The transformer inside the electronic module is faulty.

E077

E077 — 24 V operating voltage for differential pressure sensor defective

The 24-volt power supply for the differential pressure sensor is not working, or the sensor itself is faulty or incorrectly connected.

E078

E078 — Impermissible motor number

The motor type or number is not recognized as compatible by the electronic module.

E096

E096 — Infobyte not set

Configuration data known as 'Infobyte' is missing or not set in the electronic module.

E097

E097 — FlexPump data record missing

The data record for the FlexPump feature is not found within the electronic module's memory.

E098

E098 — FlexPump data record invalid

The data record for the FlexPump feature is present but contains invalid information.

E099

E099 — Impermissible combinatorics (Pump type)

This error indicates that different types of pumps have been interconnected, which is not allowed.

E121

E121 — Motor PTC short-circuit

A short circuit has been detected in the motor's PTC (Positive Temperature Coefficient) sensor, which monitors motor temperature.

E122

E122 — Interruption to NTC power element

There is a break in the connection to the NTC (Negative Temperature Coefficient) sensor's power element, which is used for temperature monitoring.

E124

E124 — Interruption to NTC electronic module

A break in the connection to the NTC sensor within the electronic module has been detected.

Error acknowledged? Yes/No

Display shows 'Error acknowledged? Yes/No' — Prompt to confirm fault reset

After initiating the fault acknowledgement process, the display will ask if you want to acknowledge the error. Confirming 'Yes' attempts to reset the fault.

Motor making noises

Motor making noises — Potential bearing damage or cavitation

Unusual noises from the motor can indicate mechanical problems like worn bearings or issues with fluid flow such as cavitation.

Pump does not start or stops working

Pump does not start or stops working — Check connections, fuses, or supply issues

The pump is failing to start or is shutting down unexpectedly, which can be caused by electrical issues or supply problems.

Pump runs at reduced output

Pump runs at reduced output — Possible valve restriction or air in system

The pump is operating but not delivering its full capacity, which could be due to a partially closed valve or air trapped in the system.

Red LED On

Red LED On — Motor Off, error displayed

The red LED is illuminated, and the motor is off. An error code is shown on the display, and the SSM (if activated) is triggered.

Red LED solid

Red LED solid — Fault detected, requires manual acknowledgement

A solid red LED indicates a persistent fault condition that the pump has detected and requires manual acknowledgement to attempt a reset.