020 Lid does not unlock — Lid lock mechanism issue

What does 020 Failure mean?

During Service Diagnostics, step 020, which attempts to unlock the lid, fails. This indicates a problem with the lid lock mechanism preventing the lid from opening after a cycle or during a diagnostic test.

• Faulty lid lock mechanism.

Click steps to track your progress.

1. 1

   Note that step 020 indicates a failure during the diagnostic test.

2. 2

   Turn off the washer by pressing the POWER button.

3. 3

   If the lid remains locked after a cycle, try unplugging the washer for 30 seconds, then plugging it back in to reset the control.

4. 4

   If the lid still won't unlock, contact a qualified technician for inspection.