Playback viewer is frozen or not displaying data

What does Playback viewer not working mean?

The playback viewer is used to visualize historical power production. If it is frozen, not displaying data, or the timeline slider is unresponsive, you cannot review past performance.

• Temporary platform issue
• Browser compatibility problems
• Insufficient data for the selected timeframe

Click steps to track your progress.

1. 1

   Refresh the playback viewer page.

2. 2

   Try selecting a different timeframe.

3. 3

   Ensure your browser is up to date and compatible with the platform.

4. 4

   Clear your browser's cache and cookies.

5. 5

   If the issue persists, contact support.