Dashboard shows no data or '---'

What does No data displayed on dashboard mean?

The dashboard should display energy production, consumption, and other site details. If it shows no data or placeholder values like '---', there might be a communication issue or a system configuration problem.

• The system is not currently producing power (e.g., at night).
• Communication issues between the SolarEdge system and the monitoring platform.
• The system has recently been commissioned and data is still being processed.
• A temporary platform error.

Click steps to track your progress.

1. 1

   Check if the system is operational during daylight hours.

2. 2

   Verify that the communication method (e.g., internet connection) for the SolarEdge system is active.

3. 3

   Allow up to 24 hours for data to appear after initial system setup.

4. 4

   Refresh the dashboard page or try logging out and back in.

5. 5

   If the problem persists, contact your installer.