Schneider Electric EVlink Smart Wallbox Charging Stations Troubleshooting
31 fault codes documented
1 blink — Surge arrestor fault
This indicates a problem with the surge arrestor, such as a faulty cartridge, incorrect insertion, or a disconnected or broken status wire.
10 blinks — Configuration file error
The configuration file is missing, damaged, or already in use.
2 blinks — Trap not locked fault
There is a mismatch with the trap's inductive sensor, meaning the trap is not locked.
3 blinks — Cannot connect master board
The charging station is unable to connect the master board.
4 blinks — Input 1 status wrong
The status of Input 1 is incorrect. This could be related to the Socket breaker T2/T3, Differential switch, or Domestic socket breaker.
5 blinks — Loss of communication with NTP server
The charging station cannot communicate with the Network Time Protocol (NTP) server.
6 blinks — Loss of communication with energy meter
The charging station is unable to communicate with the connected 'IEM3xxx' energy meter.
7 blinks — Over-current charging fault
An over-current fault occurred during charging.
8 blinks — Charging fault after cable disconnection
A charging fault occurred after the electric vehicle's cable was disconnected.
9 blinks — Anti-intrusion fault
An anti-intrusion fault has been detected, possibly due to the door being open or a faulty door contact.
EVlink City — Green indicator blinks — Launching factory reset
The green indicator light on the front face blinks, signaling that the factory reset procedure can now be launched by pressing the green push-button.
EVlink City — Green indicator lights blink after beep — Restarting after reset
The charging station emits a long beep and its green indicator lights blink. This occurs after a reset procedure and indicates the station is restarting.
EVlink City — Long beep and green lights blink — Restarting after reset
The charging station is emitting a long beep and its green indicator lights are blinking. This occurs after a reset procedure and indicates the station is restarting.
EVlink City — Red indicator light goes out and green light blinks — Ready for reset
After pressing and holding the stop button, the red indicator light goes out, and the green light blinks. This indicates the station is ready for the reset procedure.
EVlink City — Red indicator lights on opening door — Troubleshooting mode entry
When the door is opened during a specific reset procedure, the indicator lights turn red, signaling entry into troubleshooting mode.
EVlink City — Red indicator lights on opening door and trap — Troubleshooting mode entry
When the door and trap are opened during a specific reset procedure, the indicator lights turn red, signaling entry into troubleshooting mode.
EVlink Parking — Green light blinks after stop button press — Ready for reset
After pressing and holding the stop button, the red indicator light goes out, and the right-hand green light blinks. This indicates the station is ready for the reset procedure.
EVlink Parking — Red indicator lights on opening door — Troubleshooting mode entry
When the door is opened during a specific reset procedure, the indicator lights turn red, signaling entry into troubleshooting mode.
EVlink SmartWallbox — 3 beeps and red light stops blinking — Reset successful
The charging station emits 3 beeps, and the red blinking indicator light turns off. This indicates that the reset procedure has been successful.
EVlink SmartWallbox — Red indicator blinks after pressing button — Entering reset mode
The indicator light blinks red after being pressed down while the station is powered up. This signifies the station is entering reset mode.
Red LED solid — Fault detected, waiting for action
The red indicator light is solid. This typically indicates a fault has been detected and the station is waiting for user intervention or diagnostic.
Sequence of blinkings — Fault codes detected
The charging station is displaying a sequence of blinkings on the indicator light or red indicator light. Each blinking pattern corresponds to a specific fault code.
Status indicator light permanently red — Enter troubleshooting mode
The status indicator light on the socket is permanently red. This is the condition required to access the charging station's troubleshooting mode.
bit0 - RFID Status Loss — Lost communication with RFID reader
Communication has been lost with the RFID reader. This could be due to the reader being disconnected or faulty.
bit2 - Connection Master Slave — Cannot connect the master board
The charging station cannot establish a connection between the master boards.
bit3 - DI PlugLock — Non-locked socket fault
There is a discrepancy between the socket's locked status and the trap lock sensor, indicating the socket is not locked.
bit4 - ContactorState — Contactor status is wrong
The status of the contactor is incorrect, indicating a fault or discordance.
bit5 - DI Parafoudre — Surge arrestor fault
The surge arrestor has a fault, such as a faulty cartridge, incorrect insertion, or a disconnected/broken 'Status' connector.
bit6 - DI Anti-intrusion — Anti-intrusion fault
An anti-intrusion fault has been detected on the charging station, likely due to the door being open or a faulty door contact.
bit8 - ConfigurationFileError — Configuration file error
The configuration file is missing, damaged, or currently open, preventing proper operation.
bit9 - DI ShutterUnlock — Trap not locked fault
There is a discrepancy with the trap's inductive sensor, indicating the trap is not locked.