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11

Error 11 (FAiL) - EEPROM fault, program settings reset

Samsung · Washing Machines

What does 11 mean?

A fault has been detected in the EEPROM (memory) of the washing machine, which can cause program settings to reset. The display may show 'FAiL'.

Common Causes

  • Corrupted EEPROM data
  • Main control board (PCB) malfunction
  • Power fluctuation affecting memory

Repair Steps & Checklist

Click steps to track your progress.

  1. 1

    Turn off the washer, unplug it for several minutes, then restart to see if the issue clears.

  2. 2

    If 'FAiL' persists, attempt to perform an EEPROM Reset (refer to your specific user manual's test modes).

  3. 3

    If the error continues after reset, the main control board may need replacement.

Browse all codes in this manual (95)
Verified technical data. Last updated: April 2026

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Source: Samsung Washing Machines
Open Manual (Page 24)Search more codes in this manual