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Freezer not freezing

Freezer not freezing food - Temperature display issue or sealed system fault

Samsung · Refrigerators

What does Freezer not freezing mean?

The freezer compartment is not adequately freezing food, with items remaining soft, even when 'Power Freeze' mode is active and temperatures are set to minimum. The display shows the set temperature but not the actual temperature inside.

Common Causes

  • Freon leak in the sealed refrigeration system
  • Insufficient operation of the compressor
  • Faulty freezer temperature sensor providing incorrect readings
  • Restricted airflow due to obstruction or ice buildup (less common in new units)

Repair Steps & Checklist

Click steps to track your progress.

  1. 1

    Ensure the freezer door is sealing properly and is not being left open, even slightly.

  2. 2

    Unplug the Refrigerator for a few hours to allow for a soft reset and potential minor defrost.

  3. 3

    Check if the freezer fan is running correctly and not obstructed.

  4. 4

    If the problem persists, this often indicates a serious sealed system issue or compressor failure, requiring professional diagnosis and repair, which might be covered by an extended warranty.

Browse all codes in this manual (117)
Verified technical data. Last updated: April 2026

Related Faults

#5 IM Function error#5 IM Function error - Ice maker malfunction1Error 1 / I/M-sensor — Ice maker compartment sensor issue1 and 5Error 1 and 5 - Ice maker removed, causing codes and operational issues
Source: Samsung Refrigerators
Open Manual (Page 64)Search more codes in this manual