Samsung · Refrigerators
The freezer is not defrosting, leading to significant ice buildup and a noisy fan motor. The ice is clearly visible.
Click steps to track your progress.
Unplug the Refrigerator for at least 24-48 hours with the freezer door open to allow all ice to completely melt.
Manually remove any accessible ice buildup from the back panel and drain area after unplugging.
Plug the Refrigerator back in after full defrosting and monitor if the issue returns.
If the problem reoccurs, a specific defrost component (heater, thermostat, sensor) or the control board may need replacement by a technician.