Samsung · Refrigerators
The freezer compartment is not working properly due to a recurring issue of ice buildup. This problem returns even after a service person has manually thawed the ice, suggesting an underlying system fault.
Click steps to track your progress.
Unplug the Refrigerator and manually defrost the freezer completely for 24-48 hours with the door open.
Inspect the freezer door gasket for any gaps, tears, or damage that could be letting in warm air.
Ensure no food items are blocking the air vents or obstructing the proper closure of the freezer door.
If ice buildup quickly returns, a qualified technician should test the defrost heater, thermostat, and sensor components.