Error code remains after reset and power cycle

What does error code remains after reset mean?

If the error code persists after performing a reset and power cycle, it indicates a more significant issue that requires professional attention.

• Persistent internal fault

Click steps to track your progress.

1. 1

   Turn off all hot water faucets.

2. 2

   Turn off the water heater using the POWER ON/OFF button on the remote control.

3. 3

   Unplug the water heater from power.

4. 4

   Wait about 30 seconds and plug it back in.

5. 5

   Follow the information for the specific error code displayed.

6. 6

   Restart the water heater, turn on a hot water faucet, and recheck the display.