No soft water, salt tank full of water - Clogged nozzle/venturi or drain hose

What does No soft water & salt storage tank full of water mean?

The salt storage tank is unexpectedly full of water, and no soft water is being produced. This can be caused by a dirty nozzle/venturi assembly or a blocked valve drain hose.

• Dirty, plugged, or damaged nozzle & venturi assembly
• Valve drain hose is plugged or restricted

Click steps to track your progress.

1. 1

   Inspect and clean the nozzle & venturi assembly according to instructions (often found under the salt lid).

2. 2

   Check the valve drain hose for kinks, sharp bends, or blockages.

3. 3

   Ensure the drain hose is properly installed and not elevated too high.

4. 4

   If the issue persists, contact customer support.