Door won't unlock – During spin or with high water level

What does Door locked (spin/water) mean?

For safety, the washer door remains locked if the tub is still spinning after a cycle interruption, or if the water level inside the drum is above the bottom of the door opening or flexible door gasket.

• Tub is still spinning after a cycle interruption
• Water level inside the drum is too high

Click steps to track your progress.

1. 1

   If the cycle was paused or interrupted during a spin, wait for the tub to completely stop spinning before attempting to open the door.

2. 2

   If the water level is high, select a "Drain & Spin" cycle (if available) or a "Cancel" cycle to remove water before the door will unlock.

3. 3

   Do not attempt to force the door open, as this can cause damage to the door lock mechanism.