Grey charger image in app — Not connected to your charger

What does Grey charger image in app mean?

If the charger image in the myWallbox app appears grey, it means your mobile device is not currently connected to the charger. You will need to re-establish the connection.

• Bluetooth or Wi-Fi connection lost
• Charger is out of range
• App is not running or has closed

Click steps to track your progress.

1. 1

   Ensure Bluetooth and/or Wi-Fi are enabled on your mobile device.

2. 2

   Open the myWallbox app and attempt to reconnect to the charger.

3. 3

   Move your mobile device closer to the charger.

4. 4

   Restart the myWallbox app and try connecting again.

5. 5

   Verify the charger is powered on and connected to your Wi-Fi network if using Wi-Fi.