Red LED halo — Safety issue detected

What does Red LED halo mean?

The LED halo on the charger is red, indicating that a safety issue has been detected with your electrical connection or the vehicle you are trying to charge.

• Electrical connection safety issue
• Vehicle charging safety issue

Click steps to track your progress.

1. 1

   Check the EV connector and ensure it is securely plugged into the vehicle.

2. 2

   Unplug the EV connector from the vehicle, wait 15 seconds for an automatic reset. If the issue persists, unplug the EV connector again.

3. 3

   Turn off the circuit breaker supplying power to the charger, wait 30 seconds, and then turn it back on.

4. 4

   If the red LED persists, contact Wallbox customer service.