No Lights — Power supply issue, charging disabled

What does No Lights mean?

The Wall Connector has no lights illuminated on the faceplate, indicating a problem with the power supply that prevents charging.

• Power supply is turned off
• Internal wiring issue preventing power delivery
• No voltage present at the terminal block

Click steps to track your progress.

1. 1

   Verify that the power supply (circuit breaker) for the Wall Connector is turned on.

2. 2

   If the issue persists, have a qualified electrician remove the Wall Connector from the wirebox.

3. 3

   The electrician should confirm that voltage is present at the terminal block using a multimeter and record readings for L1 to L2/N, L1 to Ground, and L2/N to Ground.