Algorithm unavailable in Live tab — Device offline or technical issue

What does Algorithm unavailable, displayed in Live tab mean?

The 'Algorithm is currently unavailable' message in the Live tab of the app indicates that the device is offline or experiencing a technical problem.

• The charging station has lost its internet connection.
• A temporary technical issue with the device or the app.
• The smart charging hub is offline.

Click steps to track your progress.

1. 1

   Restart your smart charging hub.

2. 2

   Check the charging station's Wi-Fi or Ethernet connection.

3. 3

   Ensure the charging station is powered on and connected to your home network.

4. 4

   If the problem continues, contact your installer or Schneider Electric support.