No picture, sound, or 'Weak or No Signal' - External device or channel issue

What does No Signal / Distorted mean?

The TV displays no content, distorted picture/sound, or a 'Weak or No Signal' message from an external device. Alternatively, the TV might not be able to find any broadcast channels.

• Incorrect or loose cable connections to external devices.
• Incorrect input source selected on the TV.
• Problem with the connected external device (e.g., cable box, satellite box).
• TV not set up to search for broadcast channels from an antenna or cable wall connector.

Click steps to track your progress.

1. 1

   Ensure that all cables connecting to the external device are correctly and fully inserted.

2. 2

   Remove and reconnect all cables connected to both the TV and external devices. Try using new cables if possible.

3. 3

   Confirm that the correct input source has been selected on the TV (Settings > Source).

4. 4

   Perform a TV self-diagnosis (Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test) to check if the TV or the external device is causing the problem.

5. 5

   If the self-diagnosis tests are normal, reboot connected devices by unplugging each device's power cord and then plugging it in again.

6. 6

   If you are using an antenna or cable wall connector for TV signals, run Auto Program to search for channels (Settings > Broadcasting > Auto Program).