Samsung · Air Conditioning
This is a product protection feature. The air conditioner will not operate in cooling mode when the outdoor temperature is -5°C or colder to protect the unit and ensure efficient operation.
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Check the outdoor temperature.
If the outdoor temperature is -5°C or below, the cooling function is intentionally restricted for product protection.
Refer to your product manual for the specified operating temperature range for cooling.
No action is required if the temperature is within the specified limit; the unit will not operate in cooling under these conditions.