Samsung · Air Conditioning
This is not a product fault but a protection feature. The air conditioner will not operate in heating mode when the outdoor temperature is above 30°C to protect the unit and ensure efficient operation.
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Check the outdoor temperature.
If the outdoor temperature is above 30°C, the heating function is intentionally restricted for product protection.
Refer to your product manual for the specified operating temperature range for heating.
No action is required if the temperature is within the specified limit; the unit will not operate in heating under these conditions.