Automatic Water Shut-Off Valve Failed to Reopen — Water Heater Disabled

What does Auto Shut-Off Valve Failed to Reopen mean?

The water heater has been disabled because the automatic water shut-off valve failed to reopen after its 30-day self-check. This prevents water flow and heating.

• Automatic water shut-off valve malfunction
• Obstruction in the water shut-off valve
• Control system error preventing valve operation

Click steps to track your progress.

1. 1

   Check the EcoNet app for specific alerts related to the shut-off valve.

2. 2

   Verify that a Shut-Off Valve (SOV) is correctly indicated as installed in the settings menu if applicable.

3. 3

   Manually attempt to operate the shut-off valve if accessible and safe to do so.

4. 4

   Restart the water heater by unplugging it for 1 minute and plugging it back in.

5. 5

   If the valve does not reopen, contact customer support for assistance.