Gorenje · Washing Machines
The Washing Machine door cannot be closed, which prevents the wash program from starting. This may indicate an obstruction or a lock malfunction.
Click steps to track your progress.
Switch off the appliance and disconnect it from the mains power supply.
If the door is physically stuck, use a flat screwdriver to manually open the door (refer to the manual's section on manual door opening).
Once the door is released and closed, reconnect the appliance to the mains and try starting the program again. If the error reoccurs, call a service technician.