Algorithm unavailable in Live tab — Device offline or technical issue

¿Qué significa Algorithm unavailable, displayed in Live tab ?

The 'Algorithm is currently unavailable' message in the Live tab of the app indicates that the device is offline or experiencing a technical problem.

• The charging station has lost its internet connection.
• A temporary technical issue with the device or the app.
• The smart charging hub is offline.

Haga clic en los pasos para seguir su progreso.

1. 1

   Restart your smart charging hub.

2. 2

   Check the charging station's Wi-Fi or Ethernet connection.

3. 3

   Ensure the charging station is powered on and connected to your home network.

4. 4

   If the problem continues, contact your installer or Schneider Electric support.