Rheem · Air Conditioning
There may be an issue with the compressor's wiring, causing it to shut down. The unit is defaulting to the electric elements for heating.
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Verify all wiring and sensor connections are secure.
Test the resistance of the thermistors with a multimeter, referring to the Ohm chart for correct values.
Check the sensor readings on the unit's display (Service > Sensors) for abnormal values like -40°F or +250°F.