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EMERGENCY HEAT

Emergency Heat choices on display — Heat pump malfunction or manual override

Carrier · Infinity Controls

What does EMERGENCY HEAT mean?

Emergency heat provides heating using electric resistance or a furnace. This mode is activated either because the main heat pump system has malfunctioned and heating is needed, or because the homeowner has manually selected this option. The display will show options like 'ELECTRIC HEAT ONLY' or 'FURNACE ONLY'.

Common Causes

  • Heat pump system malfunction requiring backup heat.
  • Homeowner manually activated emergency heat for specific conditions.
  • Heat pump is unable to provide sufficient heating.

Repair Steps & Checklist

Click steps to track your progress.

  1. 1

    If Emergency Heat was selected manually, ensure it aligns with your heating needs (e.g., using only electric heat or furnace).

  2. 2

    To deactivate a manually selected Emergency Heat, press the red HEAT button for four seconds and then choose 'SYSTEM IN CONTROL' or 'HYBRID HEAT™' on the display.

  3. 3

    If Emergency Heat is active due to a suspected heat pump malfunction, contact a qualified HVAC service technician for diagnosis and repair.

Browse all codes in this manual (2)
Verified technical data. Last updated: April 2026

Related Faults

AUXILIARY HEAT ACTIVEAUXILIARY HEAT ACTIVE on display — Auxiliary heating is engaged
Source: Carrier Infinity Controls
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