Baxi · DUO TEC Boilers
The boiler has failed to ignite, indicating a problem with the gas supply or the ignition system. This includes cases where the condensate trap is frozen or blocked.
Click steps to track your progress.
Press the 'Reset' button on the boiler for 1-3 seconds.
Ensure the main gas supply valve to your property is fully open and other gas appliances are working.
Check the condensate drain pipe outside for blockages or freezing, especially in cold weather.
If the error persists, a qualified technician should inspect the ignition system, gas supply pressure, and condensate trap.